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Terms & conditions

​Last updated: 26 June 2017

Copyright

This website contains information, data, audio, documents, video and images (“the Material”) prepared and arranged by Trust for Nature.

The Material is protected by copyright under the Copyright Act (Cth) 1968 (“the Act”) and is owned either by Trust for Nature or other copyright owners. Subject to ’allowable use ‘provisions under the Act, using, copying, reproducing, redistributing or republishing any part of the Material without the prior written permission of Trust for Nature, is prohibited.

Disclaimer

The content of the Trust for Nature website is provided for information purposes only. No claim or warranty is made as to the accuracy or currency of the content on this site at any time.

While the information is provided in good faith, Trust for Nature does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided on the website or incorporated into it by reference or links. No responsibility is taken for any information or services that may appear on any linked websites. We make every effort to ensure that links on this site are current, however if you find a link that does not work please notify us.

Feedback

We're always delighted to hear from our supporters, and welcome feedback at all times. You can get in touch with us here.

Complaints

Trust for Nature continually reviews and improves its processes to ensure we provide a high quality service. We value feedback and welcome compliments, suggestions and complaints about your experience dealing with us.

Trust for Nature takes complaints about its service seriously. We acknowledge your right to raise a complaint and to receive an appropriate response to your concern.

How to provide feedback about our service

A good place to start is to speak to the person you have been dealing with about your concerns. Call us on 1800 99 99 33 and ask to speak to the relevant staff member.

If you feel your concern is not resolved, you may lodge a complaint by completing a Complaint Form and emailing it to hr@tfn.org.au.

Alternatively you can: 

  • Send an email to hr@tfn.org.au 
  • Write to us at Level 5, 379 Collins Street, Melbourne VIC 3000

What happens after your complaint is lodged? 

We will contact you promptly to discuss your concerns. If the matter cannot be resolved immediately, we will send you an acknowledgement letter and commence an investigation. 

Once we have considered all of your concerns, we will advise you of the outcome of our investigation. If we agree that your complaint was justified, we will rectify the problem and take steps to prevent it from occurring again.

We aim to advise you of the outcome of an investigation within 28 days of sending you the acknowledgement letter. If for any reason we are not able to conclude our investigation with this timeframe, we will send you a progress letter explaining why we need more time. 

Victorian Ombudsman

If you are not satisfied with our response to your complaint, you may complain to the Victorian Ombudsman:

Level 2, 570 Bourke Street
Melbourne VIC 3000

www.ombudsman.vic.gov.au

Phone (03) 9613 6222

1800 806 314 (Regional)

ombudvic@ombudsman.vic.gov.au