Complaints and feedback
We value feedback and welcome suggestions, compliments and complaints concerning your dealings with us. We take complaints about our service seriously, and acknowledge your right to make a complaint or raise a concern and to receive an appropriate response.
If you would like to provide feedback or to make a complaints, please speak with the person with whom you have been dealing about your concerns. You can call us on 1800 99 99 33 and ask to speak with the staff member.
If you concerns are not resolved, you may lodge a complaint by completing a Trust for Nature Complaint form and emailing it to: firstname.lastname@example.org or sending in to Level 5, 379 Collins Street, Melbourne.
Once you have lodged a complaint we will contact you to discuss your concerns. If the matter cannot be resolved immediately, we will send you an acknowledgement letter and commence an investigation covering your concerns. We will advise you of the outcome of any investigation within 28 days of sending the acknowledgement letter to you. Let us know if you would like a copy of our complaints process.
If you are not satisfied with our response, you may refer the matter to the Ombudsman Victoria at 9/459 Collins street, Melbourne 3000.
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