Trust For Nature

Governance

Complaints and feedback

We value feedback and welcome suggestions, compliments and complaints concerning your dealings with us. We take complaints about our service seriously, and acknowledge your right to make a complaint or raise a concern and to receive an appropriate response.

If you would like to provide feedback or to make a complaints, please  speak with the person with whom you have been dealing about your concerns. You can call us on 1800 99 99 33 and ask to speak with the staff member.

If you concerns are not resolved, you may lodge a complaint by completing a Trust for Nature Complaint form and emailing it to: trustfornature@tfn.org.au or sending in to Level 5, 379 Collins Street, Melbourne.

Once you have lodged a complaint we will contact you to discuss your concerns. If the matter cannot be resolved immediately, we will send you an acknowledgement letter and commence an investigation covering your concerns. We will advise you of the outcome of any investigation within 28 days of sending the acknowledgement letter to you. Let us know if you would like a copy of our complaints process.

If you are not satisfied with our response, you may refer the matter to the Ombudsman Victoria at 9/459 Collins street, Melbourne 3000. 

 

Copyright

This website and all its components (including images, audio, video, text) is copyright. Apart from the purposes deemed permitted under the Copyright Act 1968, no part may be reproduced, copied, transmitted in any form or by any means (electronic, mechanical or graphic) without the prior written permission of Trust for Nature. All requests and enquiries should be directed to trustfornature@tfn.org.au

 

Disclaimer

The content of this Trust for Nature website is provided for information purposes only. No claim is made as to the accuracy or currency of the content on this site at any time.
Trust for Nature does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided on this website or incorporated into it by reference. No responsibility is taken for any information or services that may appear on any linked websites.

We make every effort to ensure that links on this site are current. If you find a link that does not work, please notify us by emailing trustfornature@tfn.org.au

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